Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how TREK ICON (“we”, “us”, “our”) collects and uses personal information when you use https://www.trekicon.com, book treks or adventure activities, or contact us.

Information we collect

Contact details such as name, email address, and phone number
Booking details such as preferred dates, participant count, and notes you share
Payment references processed by Razorpay (we do not store full card or UPI secrets)
Basic technical data such as browser type and pages visited for site reliability

How we use information

To confirm bookings, communicate trip details, and provide customer support
To process payments and handle refunds where applicable
To improve our website, safety operations, and program delivery
To comply with legal, accounting, and tax obligations

Payments

Online payments are processed by Razorpay. Razorpay may collect payment instrument details under its own privacy terms. We receive payment status, order/payment IDs, and amount information needed to confirm your booking.

Sharing

We do not sell personal data. We may share limited information with trusted service providers (payment processors, email/SMS tools, guides/partners needed to run a trip) only as required to deliver the booked experience or meet legal requirements.

Data retention

Booking and payment records are retained as needed for operations, dispute handling, and legal compliance. You may request correction or deletion of contact details where we are not required to keep them.

Your choices

Updates

We may update this policy from time to time. The “Last updated” date at the top will change when we do.